At Arvionexal, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unworn and unused
  • Be in their original condition
  • Include original tags and packaging
  • Not show signs of washing, damage, or alteration

Items that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products

Return Process

To start a return, please contact our customer support team at:

Email: assistance@arvionexal.store

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

Our team will provide return instructions after reviewing your request.

Please do not return products without receiving return authorization.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges

If you received a damaged, defective, or incorrect item, please contact us as soon as possible. We will gladly assist you with a replacement or exchange where applicable.

Return Shipping

If the return is due to our error (such as receiving the wrong or defective item), we will cover the return shipping cost.

For returns requested for other reasons, customers are generally responsible for return shipping costs unless otherwise stated.

Original shipping charges are generally non-refundable unless required by applicable law.

Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Including photos of the item and packaging will help us resolve the issue more quickly.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: assistance@arvionexal.store.